Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at admin@omegagames.com.au. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at admin@omegagames.com.au.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Change of Mind
Omega Games does not offer refunds for change of mind. In the event you would like to return your item for another product or store credit, the customer is liable for any and all shipping costs associated. The item must be returned to Omega Games in exactly the same condition it was received by the customer.

You must contact Omega Games to discuss any exchange within 30 days of receiving your item. We reserve the right to refuse any return of a product due to change of mind. 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at admin@omegagames.com.au.

In the event of a refund, you will receive your money in the same manner and currency in which you paid ie. Credit Card, PayPal, Bank Transfer.

• Credit Card

Refunds to credit card will be made to the exact card that was used to purchase the item. The refund will be made in Australian Dollars (AUD) at the current exchange rate. Omega Games is not liable for any variation in amount refunded due to exchange rates. It can take up to 30 days for the refund to show up on the card statement.
In the event of your card expiring or being cancelled, the refund will need to be made through Bank Transfer or Paypal. Omega Games can not refund money onto a different credit card. 

•  Paypal

How a refund is credited depends on how the original payment was made:
If you paid with your bank account (eCheck or Instant Transfer) or PayPal balance, the money will go back to your PayPal balance.
If you paid by credit card, the money will go back to your card. It can take up to 30 days for the refund to show up on the card statement. 
Refunds are issued in Australian Dollars (AUD) at Paypal’s current currency exchange rate. Omega Games is not liable for any variation in amount refunded due to exchange rates. 

•  Bank Transfer

If you have paid by Bank Transfer Omega Games will refund the money via Bank Transfer to your Bank Account. In order to do this you must first provide Omega Games with your Account Name, BSB & Account Number. 
Transfers from financial institutions are not instant, and it may take up to 3 - 5 working days from the time the transfer was made to receive your refund.

 

Your Rights
We respect your legal consumer rights with the utmost respect. You can find more information about your legal entitlements on the ACCC website.